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Building relationships with customers is the key to sustainable brand growth. Here, Gladly explains how to start developing the hard and soft skills needed to get it done. Either way, it’s best to make it evident that customers are speaking to a bot. It’s why our customers choose Talkative – they know all our contact channels are security compliant, valuing privacy and safety above all else. In fact, we’d argue that Talkative’s AI Virtual Agent is one of the best chatbot options available. That way, they can escalate the interaction to another channel where a human agent can efficiently take over.